Customer Support Agent - Freelance Project

Invisible Expert Marketplace

Philippines, Philippines
Base: $5ph; bonus/equity: not specified; benefits:...
Remote
English fluency
Phone, email, live chat support
Retirement plan support
Invisible Expert Marketplace is seeking a freelance Customer Support Agent fluent in English to assist clients in managing their retirement plans. The role involves providing customer support through various communication channels and requires strong multitasking and problem-solving skills

Job Summary

  • Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
  • Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.

Matching Summary

Match Score: 75

Invisible Expert Marketplace is seeking a freelance Customer Support Agent fluent in English to assist clients in managing their retirement plans. The role involves providing customer support through various communication channels and requires strong multitasking and problem-solving skills.

Salary

Base: $5/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • English fluency
  • Phone, email, live chat support
  • Retirement plan support
  • Account integration troubleshooting
  • Technical troubleshooting
  • Zendesk, Aircall, internal CRM

Nice-to-have

  • Prior retirement plan experience
  • Fast-paced environment adaptability
  • Remote team collaboration

Key Requirements

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Previous customer service experience
  • Pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter