Bilingual (spanish) Contact Center Supervisor - Mortgage

M&T Bank

Williamsville, NY, United States
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
Fully remote
Bilingual in spanish and english
Customer service skills
Leadership experience
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • The role involves supervising a unit of 10-15 employees and resolving complex customer issues.
  • M&T Bank promotes an environment that supports belonging and reflects its brand.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • Customer service skills
  • Leadership experience

Nice-to-have

  • Process innovation skills
  • Strong communication skills
  • Call center experience

Key Requirements

  • Minimum 5 years of relevant experience
  • 2 years of work leadership experience
  • Proficiency in relevant software

Work Rights

Not specified

Tailored Resume

Cover Letter