Sr. Customer Service Representative

GENUINE PARTS COMPANY

Negotiate sale and purchase prices
Build customer relationships
Source and purchase products
Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries

Job Summary

  • Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.
  • Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.

Matching Summary

Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.

Skills & Requirements

Must-have

  • Negotiate sale and purchase prices
  • Build customer relationships
  • Source and purchase products
  • Expedite backorders and purchase orders
  • Determine cost-effective shipping methods
  • Handle customer and supplier returns

Nice-to-have

  • Teamwork and pride in work
  • Exceed customer expectations
  • Relate to the customer

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter