Customer Care

Skello

Paris, France
On-site
Customer relationship expertise
Saas product support
Problem-solving skills
As a Customer Care specialist, you will be the primary point of contact for clients, assisting them daily and empowering them to use our solution effectively

Job Summary

  • As a Customer Care specialist, you will be the primary point of contact for clients, assisting them daily and empowering them to use our solution effectively.
  • You will answer client questions via chat, email, phone, or video conference, finding solutions to their business challenges across various industries.
  • This role plays a key part in customer retention and product adoption, with opportunities to identify commercial leads for Account Strategists.

Matching Summary

As a Customer Care specialist, you will be the primary point of contact for clients, assisting them daily and empowering them to use our solution effectively.

Skills & Requirements

Must-have

  • Customer relationship expertise
  • SaaS product support
  • Problem-solving skills
  • Excellent communication skills
  • Team collaboration

Nice-to-have

  • Experience with Intercom
  • Experience with Salesforce
  • Experience with Google Suite
  • Native English speaker
  • Spanish language skills

Key Requirements

  • Previous customer relationship experience
  • SaaS environment experience
  • Native French speaker

Work Rights

Not specified

Tailored Resume

Cover Letter