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S-Communication Services GmbH is seeking a Technical Support Engineer for their Adaptive Planning Suite in Warsaw, Poland. The role requires extensive experience in technical support for enterprise cloud applications and involves collaborating with various internal teams to provide high-quality support to global customers.
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Job Summary
Partner closely with Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
Take ownership of a diverse case queue, supporting the Adaptive Planning Suite which may include Financial Planning, Reporting, and Integration products.
This role is based in our Warsaw office and requires participation in a global on-call rotation for occasional weekend and holiday cover.
Matching Summary
Match Score: 75
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S-Communication Services GmbH is seeking a Technical Support Engineer for their Adaptive Planning Suite in Warsaw, Poland. The role requires extensive experience in technical support for enterprise cloud applications and involves collaborating with various internal teams to provide high-quality support to global customers.
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Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
SaaS support experience
Enterprise cloud software
Linux, SQL, DBMS
Java, .NET, C# or similar
XML and JSON data formats
Troubleshooting Web Services / APIs
Troubleshooting full stack web applications
ELK / log aggregation tools
Nice-to-have
Finance and financial planning software
Software integration experience
JavaScript knowledge
Customer advocacy
Key Requirements
5+ years' experience in Technical Support
2+ years' experience as a support engineer with enterprise cloud software