Floor Manager

H&M

Stockholm, Sweden
On-site
Customer experience leadership
Sales data analysis
Team motivation and development
As a Floor Manager, you’ll be at the forefront of creating excellent customer experiences that go beyond the expected

Job Summary

  • As a Floor Manager, you’ll be at the forefront of creating excellent customer experiences that go beyond the expected.
  • Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
  • As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online.

Matching Summary

As a Floor Manager, you’ll be at the forefront of creating excellent customer experiences that go beyond the expected.

Skills & Requirements

Must-have

  • Customer experience leadership
  • Sales data analysis
  • Team motivation and development
  • Store operations oversight
  • Brand ambassador role

Nice-to-have

  • Expert styling advice
  • Engaging store experience
  • Personal and genuine customer journey
  • Product knowledge enthusiasm
  • Open to feedback and learning

Key Requirements

  • Previous retail experience
  • Fashion environment experience preferred
  • Team leadership experience
  • Understanding of retail KPIs
  • English language skills preferable

Work Rights

Not specified

Tailored Resume

Cover Letter