Fusion Connect is seeking a Voice Provisioning and MACD Specialist to manage customer Voice service installations and MACD activities. The ideal candidate should possess strong VoIP knowledge, excellent communication skills, and the ability to handle multiple projects in a fast-paced environment
Job Summary
The Voice Service Provisioning and MACD Specialist is responsible for executing, coordinating, and supporting customer Voice service installations and MACD activities.
This role ensures accurate provisioning, timely order completion within SLA, and a high level of customer satisfaction through hands-on order management, troubleshooting, and cross-functional coordination.
We’re building careers that empower, inspire, and grow with you, and we’re thrilled you’re exploring this opportunity with us.
Matching Summary
Match Score: 85
Fusion Connect is seeking a Voice Provisioning and MACD Specialist to manage customer Voice service installations and MACD activities. The ideal candidate should possess strong VoIP knowledge, excellent communication skills, and the ability to handle multiple projects in a fast-paced environment.
Skills & Requirements
Must-have
Voice MACD order processing
New Voice-only service installation
Customer-facing Voice service troubleshooting
VoIP technologies and Voice service concepts
Manage multiple orders simultaneously
Microsoft Office proficiency
Nice-to-have
Collaborating with forward-thinking teams
Making an impact
Customer-focused mindset
Professional escalation management
Key Requirements
Experience provisioning or supporting Voice services
Troubleshoot technical and service delivery issues
Excellent written and verbal communication skills
Strong organizational, analytical, and problem-solving skills