Manager, It Support

Komodo Health

New York, United States
Base: $133,000 - $165,000 usd (nyc/sf); base: $116...
On-site
5+ years it management experience
User and computer management tools
Identity and access management (okta)
The role involves leading a high-performing team of IT Analysts and Engineers to ensure secure and productive work environments while supporting the mission to reduce the global burden of disease

Job Summary

  • The role involves leading a high-performing team of IT Analysts and Engineers to ensure secure and productive work environments while supporting the mission to reduce the global burden of disease.
  • Key responsibilities include managing user provisioning, device lifecycles, security compliance, and optimizing IT service delivery through automation and AI integration.
  • Candidates are expected to leverage AI-powered tools like Google Gemini and Notebook LM to streamline documentation and analyze ticket patterns for improved efficiency.

Matching Summary

The role involves leading a high-performing team of IT Analysts and Engineers to ensure secure and productive work environments while supporting the mission to reduce the global burden of disease.

Salary

Base: $133,000 - $165,000 USD (NYC/SF); Base: $116,000 - $145,000 USD (Other US); Bonus/Equity: Performance-based bonuses and equity awards eligible; Benefits: Comprehensive health, dental, vision, 401(k) match, flexible time off

Skills & Requirements

Must-have

  • 5+ years IT management experience
  • User and computer management tools
  • Identity and access management (Okta)
  • Ticketing system management (Jira)
  • Team leadership and mentoring skills
  • IT automation and workflow optimization

Nice-to-have

  • Experience with AI-powered tools adoption
  • Low-code platform expertise (Workato)
  • Network management tools knowledge
  • Endpoint management platform familiarity
  • Fast-growing healthcare data organization background

Key Requirements

  • 5+ years of IT management or team leadership experience
  • Hands-on experience with directory services and identity management
  • Proven background in helpdesk and IT support lifecycle

Work Rights

Not specified

Tailored Resume

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