Customer Experience Supervisor

Acura Of Honolulu

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
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Customer satisfaction team management
Customer escalation resolution
Performance tracking and reporting
** Acura of Honolulu is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional post-purchase customer service. The role involves managing customer satisfaction representatives, optimizing processes, and ensuring a high-quality customer experience, all within a supportive and innovative company culture. **

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, aiming to make car ownership easy, transparent, and enjoyable backed by a network of nearly 300 dealerships across the U.S.
  • The Customer Satisfaction Supervisor leads a team to deliver unparalleled customer experience post-purchase and drives continuous optimization and high performance.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays and PTO, 401(k), employee stock purchase plan, and wellness programs.

Matching Summary

Match Score: 75

** Acura of Honolulu is seeking a Customer Experience Supervisor to lead a team focused on delivering exceptional post-purchase customer service. The role involves managing customer satisfaction representatives, optimizing processes, and ensuring a high-quality customer experience, all within a supportive and innovative company culture. **

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, Medical, Dental, Vision, PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer satisfaction team management
  • Customer escalation resolution
  • Performance tracking and reporting
  • Process optimization and continuous improvement
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Strategic thinking
  • Strong client-facing communication
  • Change agent mindset
  • Team motivation and positivity
  • Humility and continuous learning

Key Requirements

  • 3-5+ years Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter