Base: $173,000 - $217,200 depending on location; b...
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8 years process or operations management experience
5 years people management experience
Fraud operations oversight and mitigation
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Capital One is seeking a Process Management Director for its PULSE Operations, responsible for enhancing operational excellence and strategic direction in fraud and dispute operations. The role emphasizes leadership, data-driven decision-making, and risk mitigation across the PULSE network.
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Job Summary
This role is directly accountable for the performance of fraud operations, dispute operations, and analytics teams across the PULSE network.
The successful candidate will bridge the gap between Technology and Business strategy to streamline workflows and mitigate risk.
Candidates hired to work in specific US locations are eligible for performance-based incentive compensation including cash bonuses and long-term incentives.
Matching Summary
Match Score: 75
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Capital One is seeking a Process Management Director for its PULSE Operations, responsible for enhancing operational excellence and strategic direction in fraud and dispute operations. The role emphasizes leadership, data-driven decision-making, and risk mitigation across the PULSE network.
**
Salary
Base: $173,000 - $217,200 depending on location; Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial, and other benefits included
Skills & Requirements
Must-have
8 years Process or Operations Management experience
5 years People Management experience
Fraud operations oversight and mitigation
Dispute operations compliance with Reg E
Analytics team leadership for KPI tracking
Nice-to-have
Masters in Business Administration (MBA)
Experience in payments industry transaction processing
Predictive analytics for fraud trends
Process engineering background
Strong partnership building with vendors
Key Requirements
Bachelors Degree or military experience
At least 8 years Process or Operations Management experience