Senior It Process Analyst – Itsm Ai Specialist

Ensono

Pune, India
On-site
Machine learning
Natural language processing
Generative ai
Ensono is seeking a Senior IT Process Analyst with expertise in AI and machine learning to enhance IT Service Management (ITSM) processes. The role involves designing and implementing AI-driven solutions to improve operational efficiency, and candidates should have a strong technical background in ML, NLP, and API integration

Job Summary

  • The Senior IT Process Analyst is responsible for designing, implementing, and operationalizing advanced AI-driven solutions to improve IT Service Management (ITSM) processes and tool efficiency.
  • This role serves as a technical AI authority and evangelist, applying Machine Learning, Natural Language Processing (NLP), Generative AI, and predictive analytics to enhance decision-making, automation, and operational outcomes within ITSM practices.
  • The position focuses on translating complex operational data into explainable, scalable, and production-ready AI solutions, integrating these capabilities into enterprise ITSM tools through API-based architectures.

Matching Summary

Match Score: 85

Ensono is seeking a Senior IT Process Analyst with expertise in AI and machine learning to enhance IT Service Management (ITSM) processes. The role involves designing and implementing AI-driven solutions to improve operational efficiency, and candidates should have a strong technical background in ML, NLP, and API integration.

Skills & Requirements

Must-have

  • Machine Learning
  • Natural Language Processing
  • Generative AI
  • predictive analytics
  • Python
  • SQL
  • API-based architecture

Nice-to-have

  • ServiceNow
  • MLOps
  • AI governance
  • ITIL processes

Key Requirements

  • 6-10 years of experience in AI, Machine Learning, Data Science
  • Bachelor’s Degree
  • Experience with JSON, YAML, JavaScript / TypeScript
  • Explainable AI (XAI) knowledge

Work Rights

Not specified

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