Customer Service Manager Anz

Johnson & Johnson

North Ryde, New South Wales, Australia
Base: competitive salary pyckage; bonus/equity: no...
Customer service order to cash process
Sap erp system experience
Data and analytics expertise
Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovation in medicine and MedTech

Job Summary

  • Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovation in medicine and MedTech.
  • The Customer Service Manager will lead the ANZ Customer Service team by driving operational excellence, managing resources, and improving customer experience through data-driven strategies and cross-functional partnerships.
  • Employees benefit from a competitive salary package, flexible work practices, award-winning leadership development programs, and extensive wellbeing and parental leave benefits.

Matching Summary

Johnson & Johnson is committed to building a world where complex diseases are prevented, treated, and cured through innovation in medicine and MedTech.

Salary

Base: Competitive salary package; Bonus/Equity: Not specified; Benefits: Award winning benefits including parental leave, volunteer leave, wellbeing day, and wellness reimbursement

Skills & Requirements

Must-have

  • Customer Service Order to Cash Process
  • SAP ERP System Experience
  • Data and Analytics Expertise
  • Customer Service Team Leadership
  • Change Management Implementation
  • Operational KPI Monitoring

Nice-to-have

  • Consulting Skills
  • Emotional Intelligence
  • Fact-Based Decision Making
  • Stakeholder Management
  • Process Improvement Initiatives
  • Inclusive Work Environment

Key Requirements

  • 5+ Years Customer Service Leadership
  • People Management Experience
  • Experience Using CRM Tools
  • Knowledge of Operational Compliance Standards

Work Rights

Not specified

Tailored Resume

Cover Letter