Rick Hendrick Buick GMC is seeking a Guest Services Representative to provide a friendly environment for guests and manage administrative tasks related to the sales department. The ideal candidate will have strong customer service skills and be capable of effectively communicating with customers and staff
Job Summary
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, and takes accurate messages.
Walks around the showroom hourly to offer refreshments to guests and helps maintain a clean and comfortable environment.
Matching Summary
Match Score: 85
Rick Hendrick Buick GMC is seeking a Guest Services Representative to provide a friendly environment for guests and manage administrative tasks related to the sales department. The ideal candidate will have strong customer service skills and be capable of effectively communicating with customers and staff.
Skills & Requirements
Must-have
Courteous and prompt phone answering
Directing calls and customers
Accurate message taking
Maintaining logs and records
Producing daily sales reports
Providing a positive guest environment
Nice-to-have
Demonstrates Core Values
Commitment to Customer Enthusiasm
Teamwork through Trust & Respect
Key Requirements
High School Diploma
Up to 3 years of experience
Previous customer service experience desired
Excellent interpersonal, communication, and organizational skills