Supervisor, Verbal Complaints- Compliance Servicing

Platinum Eagle Mortgage LLC

Fully remote
Supervisory experience
Customer service skills
Mortgage servicing compliance knowledge
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position is designed to ensure productivity, quality, and training for the team to resolve consumer complaints quickly.
  • Newrez invests in employee growth, wellbeing, and the ability to make an impact in the community.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.

Skills & Requirements

Must-have

  • supervisory experience
  • customer service skills
  • mortgage servicing compliance knowledge

Nice-to-have

  • ability to adapt to change
  • strong organizational skills
  • experience with SQL and Tableau

Key Requirements

  • High School Diploma required
  • 6+ years related experience
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter