Banking Services Operations Associate Iii - Consumer Iln Insurance Servicing

MTB (M&T Bank)

Buffalo, New York, United States of America
Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
Process funds for cancellations and total loss claims
Initiate outbound calls to warranty providers
Respond to incoming customer phone calls daily
This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss

Job Summary

  • This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss.
  • The position requires initiating outbound calls to warranty providers and insurance companies while responding to daily incoming customer inquiries regarding refund questions.
  • Candidates must adhere to risk and regulatory standards while managing warranty refund check workbooks and following up on escalated issues.

Matching Summary

This role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss.

Salary

Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process funds for cancellations and total loss claims
  • Initiate outbound calls to warranty providers
  • Respond to incoming customer phone calls daily
  • Monitor warranty cancellation request queue in external vendor system
  • Compile and submit check requests daily

Nice-to-have

  • Work closely with offshore team on discrepancies
  • Resolve mid-level escalations in case management system
  • Promote an environment that supports belonging

Key Requirements

  • High School diploma or equivalent (GED)
  • Minimum of 2 years general work experience
  • Experience with word processing and spreadsheet software

Work Rights

Not specified

Tailored Resume

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