Senior Technical Support Engineer

Evisort

Tokyo, Japan
On-site
Diagnose and troubleshoot complex software issues
Collaborate with engineering teams
Manage incoming case queue
Evisort is seeking a Senior Technical Support Engineer for their Tokyo office, focusing on providing technical support for their AI platform. The role requires collaboration with customers to resolve complex software issues and demands fluency in both Japanese and English

Job Summary

  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • Work directly with customers to solve complex problems, drive change, and implement solutions.
  • You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.

Matching Summary

Match Score: 85

Evisort is seeking a Senior Technical Support Engineer for their Tokyo office, focusing on providing technical support for their AI platform. The role requires collaboration with customers to resolve complex software issues and demands fluency in both Japanese and English.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot complex software issues
  • Collaborate with Engineering teams
  • Manage incoming case queue
  • Use Splunk, Kibana, Grafana
  • Bilingual in Japanese and English

Nice-to-have

  • Passionate about tackling complex challenges
  • Foster a learning environment
  • Sun-drenched optimism and drive

Key Requirements

  • 3+ years of technical support for SaaS
  • Experience with Workday, Salesforce, JIRA
  • Experience with Microsoft Office and Google Workspace
  • Excellent analytical and problem-solving skills

Work Rights

Not specified

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