Medtronic is building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate business transformation across the LATAM region
Job Summary
Medtronic is building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate business transformation across the LATAM region.
This role will define and lead the regional Customer Experience strategy for Latin America, connecting experience indicators to business outcomes and leading cross-functional regional projects.
Medtronic offers a competitive salary and flexible benefits package, including private pension, transport voucher, medical and dental assistance, life insurance, and wellness programs.
Matching Summary
Medtronic is building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate business transformation across the LATAM region.
Skills & Requirements
Must-have
Customer Experience Strategy
Digitalization and Automation
Customer Journey Redesign
Multidisciplinary Team Leadership
B2B Healthcare Ecosystem
Salesforce and Service Automation
Nice-to-have
Multicultural Environments
Fast-paced and Results-Oriented
Data-Driven Decision-Making
Customer-Centric Culture
Healthcare Access and Equity
Key Requirements
Bachelor's degree
Proficiency in English and Spanish
+7 years in Customer Experience, Service Design or Digital Transformation
Experience implementing new CX areas
Experience with Salesforce
Experience with complex B2B processes
Coordination of multiple functions in matrix organizations