Senior Group Manager - Operations - Ref92572q_2026218692 - Travel
WNS Global Services (Australia) Pty Ltd
Quezon City, Philippines
On-site
Oversee daily team operations
Lead client interactions
Plan resources to meet client requirements
WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals
Job Summary
WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.
Oversee daily team operations, metrics, and collaborate with support teams to meet client SLAs.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Matching Summary
WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.
Skills & Requirements
Must-have
Oversee daily team operations
Lead client interactions
Plan resources to meet client requirements
Monitor project progress
Proficient on minimum 2 GDSs
Microsoft Office skills high
Proficient in speaking in English
Nice-to-have
Passion for service and innovation
Pursuit to understand client business
Culture of outperformance, engagement, celebration
Contribute to society
Six sigma trained and certified
IATA/ UFTAA Level -2 certified
Key Requirements
Minimum work experience of 10+ years
At least 3 – 5 yrs in corporate travel domain
Minimum 5 Years of experience of handling large operation
Hands-on experience of Issuing phase IV ticket and RTW tickets on 2 different GDS
Experience to process Refund/ ADM/ACM through BSP and ARC