The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field, combined with a culture rooted in integrity and empathy.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis expertise
ServiceNow product roadmap development
Nice-to-have
Proven record of driving platform adoption
Experience with HR Finance Facilities processes
Strong analytical and problem-solving skills
Ability to work independently in fast-paced environment
Sun-drenched optimism and genuine care
Key Requirements
Minimum 12+ years ServiceNow design and implementation
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field
Experience with full life cycle development for customizations