EUC Engineer

SERVBRIDGE INCORPORATED PTE. LTD.

Singapore, Singapore
Diagnose software and hardware incidents
Resolve windows and macos issues
Perform imacd service requests
The role involves diagnosing and resolving software and hardware-related incidents across Windows and MacOS operating systems

Job Summary

  • The role involves diagnosing and resolving software and hardware-related incidents across Windows and MacOS operating systems.
  • Candidates will act as escalation level 2 support to the team and junior engineers while managing problem analysis for permanent fixes.
  • Responsibilities include performing IMACD service requests and accurately documenting all requests using the ITSM system.

Matching Summary

Match Score: 85

The role involves diagnosing and resolving software and hardware-related incidents across Windows and MacOS operating systems.

Skills & Requirements

Must-have

  • diagnose software and hardware incidents
  • resolve Windows and MacOS issues
  • perform IMACD service requests
  • escalate Level 2 support issues
  • document requests in ITSM system

Nice-to-have

  • lead and manage team resources
  • maintain high customer satisfaction
  • cordial relationship with client contacts

Key Requirements

  • Minimum ITE/Diploma or equivalent education
  • 1-3 years experience with general desktop support
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter