Provides information on problems concerning system function(s) which have been escalated through a problem ticket process
Job Summary
Provides information on problems concerning system function(s) which have been escalated through a problem ticket process.
Provides expert technical advise and input in developing and creating new service offerings or technologies.
Maintains data regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
Matching Summary
Provides information on problems concerning system function(s) which have been escalated through a problem ticket process.
Skills & Requirements
Must-have
problem ticket process
diagnostic information
ICMS activities
expert technical advice
client needs
system and products guidance
Nice-to-have
cost effective and timely manner
team performance and objectives
recommendations for improvements
inclusive environment where everyone can thrive
Key Requirements
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science or related field preferred