Sr It Service Delivery Analyst

University of Rochester

Brighton, New York, United States
Base: $77,216.00 - $115,824.00; bonus/equity: not ...
Incident and request management
Service desk optimization
Performance reporting and analytics
The University of Rochester is committed to Meliora - Ever Better, fostering a welcoming community for all

Job Summary

  • The University of Rochester is committed to Meliora - Ever Better, fostering a welcoming community for all.
  • This role focuses on optimizing IT service delivery processes to enhance customer satisfaction.
  • The position requires collaboration with leadership to align IT services with organizational goals.

Matching Summary

The University of Rochester is committed to Meliora - Ever Better, fostering a welcoming community for all.

Salary

Base: $77,216.00 - $115,824.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Incident and Request Management
  • Service Desk optimization
  • Performance reporting and analytics

Nice-to-have

  • Experience in higher education
  • Project management methodologies
  • Strong communication skills

Key Requirements

  • Associates Degree in related discipline
  • 3 years of relevant experience
  • 1 year of supervisory or management experience

Work Rights

Not specified

Tailored Resume

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