The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications
Job Summary
The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.
Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Matching Summary
The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.
Skills & Requirements
Must-have
technical user advice and support
network application status monitoring
endpoint solutions and network issues
customer service to all clients
help desk ticket management
endpoint device installation and configuration
Nice-to-have
work independently and collaboratively
commitment to University's core values
process confidential information with discretion
Key Requirements
High school diploma or equivalent
Minimum 1 year of relevant experience
Ability to work evenings, nights, and weekends
Proficiency in computer software (i.e. Microsoft Office)