Reproduce production issues and communicate workarounds
Writing and executing sql queries
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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team. The role involves troubleshooting complex technical issues, collaborating with product managers, and delivering critical solutions to enhance customer satisfaction.
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Job Summary
Our culture is rooted in integrity, empathy, and shared enthusiasm.
The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team. The role involves troubleshooting complex technical issues, collaborating with product managers, and delivering critical solutions to enhance customer satisfaction.
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Skills & Requirements
Must-have
Troubleshoot complex account configurations
Reproduce production issues and communicate workarounds
Writing and executing SQL queries
Configure client SSO, sFTP, and SSH
Partner with Product Managers and Development
Maintain internal Technical Documentation
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Courageous collaborators
Work-life balance and wellbeing
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience validating XML, JSON, and CSV
1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years experience with data-driven decision-making