Concentrix is hiring for a Customer Support Associate I position in Muntinlupa, Philippines, focusing on delivering quality customer service through various communication channels. Ideal candidates should possess strong customer service skills, basic computer proficiency, and the ability to adapt in a fast-paced environment
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
The role requires a dependable individual with strong attention to detail who can effectively communicate both written and verbally in a fast-paced environment.
Matching Summary
Match Score: 75
Concentrix is hiring for a Customer Support Associate I position in Muntinlupa, Philippines, focusing on delivering quality customer service through various communication channels. Ideal candidates should possess strong customer service skills, basic computer proficiency, and the ability to adapt in a fast-paced environment.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Multi-tasking and adaptability
Nice-to-have
Three to six months relevant experience
Empathy and rapport building
Team collaboration skills
Patience in customer contact
Sales orientation for upselling
Key Requirements
High school diploma
Three to six months of relevant experience preferred