As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Proactively manage employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
customer service experience
explain complex information
manage conversations around payments
high attention to detail
prioritise and manage deadlines
work with systems and processes
Nice-to-have
learning culture
positive impact on someone's life
strong sense of purpose
foster diversity and inclusion
Key Requirements
Experience in customer service, contact centre, or debt collection
Experience within workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations