Policy Review Advisor - Hybrid

Hastings Insurance Services Ltd

Bexhill, United Kingdom
Base: £25,150; bonus/equity: up to 5% annual discr...
Hybrid
Investigate and validate insurance policies
Review and verify customer documents
Handle inbound and outbound communications
You will be one of our first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer policies and ensuring these hold the correct information that best suits their needs

Job Summary

  • You will be one of our first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer policies and ensuring these hold the correct information that best suits their needs.
  • The role offers a starting salary of £25,150, with tailored coaching and development tools to help you reach the next level.
  • Hybrid working offers flexibility, with usually only one day per week required in the office, alongside benefits like a bonus, holiday allowance, and pension match.

Matching Summary

You will be one of our first lines of defence at Hastings for protecting the business against potential policy fraud by validating our customer policies and ensuring these hold the correct information that best suits their needs.

Salary

Base: £25,150; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Investigate and validate insurance policies
  • Review and verify customer documents
  • Handle inbound and outbound communications
  • Meet service level agreements and KPIs
  • Analytical and data-driven mindset
  • Strong communication skills
  • Customer-focused experience

Nice-to-have

  • Awareness of industry standards
  • Basic motor insurance knowledge
  • GDPR compliance
  • Risk profiling
  • Champion fair customer outcomes
  • Continuous personal development

Key Requirements

  • Demonstrable experience in policy review
  • Experience with fraud detection tools
  • FCA regulations knowledge
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter