Sr. Director, Crm & Ecosystem Operations

Fanatics

New York, NY, United States
Base: $250,000 - $270,000 usd; bonus/equity: not s...
On-site
10+ years crm or lifecycle marketing experience
5+ years leading high-performing teams
Deep expertise in multi-channel crm platforms
This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem

Job Summary

  • This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem.
  • The successful candidate will define KPI frameworks tied to business outcomes such as MAU growth, retention, and cross-sell opportunities.
  • Fanatics is a global digital sports platform with over 100 million fans and a network of 900 sports properties committed to enhancing the fan experience.

Matching Summary

This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem.

Salary

Base: $250,000 - $270,000 USD; Bonus/Equity: Not specified; Benefits: Full-time employment benefits available per company website

Skills & Requirements

Must-have

  • 10+ years CRM or Lifecycle Marketing experience
  • 5+ years leading high-performing teams
  • Deep expertise in multi-channel CRM platforms
  • Strong analytical fluency in segmentation and LTV
  • Experience building scalable operating systems

Nice-to-have

  • Passion for sports, gaming, or fan-driven products
  • Experience in high-velocity live-content environments
  • Track record of influencing senior stakeholders
  • Background in Sportsbook or iGaming platforms

Key Requirements

  • 10+ years in CRM, Lifecycle Marketing, Growth, or Marketing Operations
  • 5+ years leading high-performing teams
  • Clear communicator comfortable influencing senior stakeholders

Work Rights

Not specified

Tailored Resume

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