1 Year Frontline Customer Service - Insurance (Up to $3800) #NKA

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Base: up to $3,800; bonus/equity: 1 month bonus; b...
Manage walk-in policyholder queries
Handle appeals and minor complaints
Proficient in ms office excel and word
This role involves managing policy-related queries for both walk-in policyholders and Financial Representatives within stipulated timeframes

Job Summary

  • This role involves managing policy-related queries for both walk-in policyholders and Financial Representatives within stipulated timeframes.
  • The position requires assessing and resolving appeals, feedback, and minor complaints to ensure excellent customer service experiences.
  • Candidates may be rotated among different Service Centres and assigned ad hoc duties to support smooth operations.

Matching Summary

Match Score: 75

This role involves managing policy-related queries for both walk-in policyholders and Financial Representatives within stipulated timeframes.

Salary

Base: Up to $3800; Bonus/Equity: 1 month bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage walk-in policyholder queries
  • Handle appeals and minor complaints
  • Proficient in MS Office Excel and Word

Nice-to-have

  • Professional insurance certifications
  • Comfortable working in frontline environment
  • Assist Digital Comms and CallCentre

Key Requirements

  • Minimum GCE 'A' / Diploma / Degree holder
  • Customer service experience required
  • Professional insurance certifications advantageous (BCP, PGI, M5, etc.)

Work Rights

Not specified

Tailored Resume

Cover Letter