Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while maintaining high facility standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution expertise
Facility cleanliness and safety monitoring
Fast-paced environment adaptability
Nice-to-have
Fitness industry operational knowledge
Social media reputation management
Empathy and solution-oriented mindset
Personalized member outreach strategies
Collaborative team player attitude
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training