Lead Veterinary Customer Service Representative

Beach Park Animal Clinic

Wakefield, RI, United States
$22-$25ph; not specified; health, dental, + vision...
Exceptional client service
Manage appointment scheduling
Oversee client billing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, check-ins, check-outs, client billing, payment processing, and troubleshoot scheduling conflicts.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, collaborative environment.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Not specified; Health, dental, and vision benefits

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Veterinary software systems competency
  • Handle escalated client concerns

Nice-to-have

  • Compassionate and patient demeanor
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience preferred
  • Veterinary terminology knowledge
  • Strong multitasking abilities
  • Excellent communication skills
  • Comfortable working with pets and emergencies

Work Rights

Not specified

Tailored Resume

Cover Letter