Hotel Assistant Manager

Four Seasons Hotels Ltd

Miami, Florida, United States
Competitive salary & wages; medical, basic dental ...
Manage front desk and concierge staff
Conduct performance evaluations
Resolve guest complaints professionally
The role involves managing staff at the Front Desk, Guest Services, and Concierge while ensuring exceptional guest experiences

Job Summary

  • The role involves managing staff at the Front Desk, Guest Services, and Concierge while ensuring exceptional guest experiences.
  • Employees are expected to resolve customer complaints, handle emergencies, and coordinate with Sales and Catering departments.
  • The company offers competitive wages, medical insurance, a 401(k) plan, and complimentary accommodation at other Four Seasons properties.

Matching Summary

The role involves managing staff at the Front Desk, Guest Services, and Concierge while ensuring exceptional guest experiences.

Salary

Competitive Salary & Wages; Medical, Basic Dental and Basic Vision Insurance included; 401(k) Retirement Plan offered

Skills & Requirements

Must-have

  • Manage Front Desk and Concierge staff
  • Conduct performance evaluations
  • Resolve guest complaints professionally
  • Ensure safety and security protocols
  • Process billing and credit transactions

Nice-to-have

  • Luxury hotel experience in Front Office
  • Knowledge of Miami city activities
  • Willingness to explore local venues
  • Strong written and verbal grammar skills
  • Ability to multi-task in high-volume environment

Key Requirements

  • US work authorization required
  • Experience in luxury hotel Front Office preferred
  • Excellent communication and grammar skills

Work Rights

US work authorization is required

Tailored Resume

Cover Letter