The role ensures all client queries and complaints are dealt with in a timely and efficient manner, thoroughly investigated, and result in fair outcomes for clients at all times
Job Summary
The role ensures all client queries and complaints are dealt with in a timely and efficient manner, thoroughly investigated, and result in fair outcomes for clients at all times.
This position assists the Data Quality Assurance Team to ensure customer database information is complete, accurate, and updated to meet regulatory and legal requirements.
Responsibilities include implementing the Group Complaints Handling Policy, building relationships across departments, and providing reporting on complaints and data quality.
Matching Summary
The role ensures all client queries and complaints are dealt with in a timely and efficient manner, thoroughly investigated, and result in fair outcomes for clients at all times.
Skills & Requirements
Must-have
Complaint handling across multiple jurisdictions
Regulatory frameworks and consistent principles
Timely and efficient query resolution
Thorough investigation and fair client outcomes
Data accuracy and regulatory compliance
Root cause analysis of complaints
Nice-to-have
Methodical, logical, and creative approach
Proactive issue identification
Continuous improvement of processes
Professional and positive image
Additional European languages
Key Requirements
Experience handling customer complaints in a regulated environment
Strong analytical and decision-making skills
Ability to interpret and apply policies and regulatory guidance