Senior Director, Experience Acceleration

Genesys

North America
Base: $193,400.00 - $340,000.00; bonus/equity: eli...
Fully remote
10+ years in solutions consulting or technical sales engineering
5+ years leading high-performing technical teams
Experience owning and scaling demo environments globally
Genesys is seeking a Senior Director of Experience Acceleration to lead the strategy and capabilities that enhance technical and demo experiences within their global Solutions Consulting organization. The ideal candidate will have extensive experience in solutions consulting and technical leadership, focusing on creating scalable infrastructure and engaging customer experiences

Job Summary

  • This role owns the ecosystem of demo platforms, reusable storytelling assets, and digital engagement tools empowering Solutions Consultants worldwide.
  • The position requires defining a forward-looking vision for AI-native demo experiences that adapt dynamically to industry, persona, and opportunity context.
  • Benefits include medical, dental, and vision insurance, flexible work schedules, open time off, and a 401(k) matching program.

Matching Summary

Match Score: 85

Genesys is seeking a Senior Director of Experience Acceleration to lead the strategy and capabilities that enhance technical and demo experiences within their global Solutions Consulting organization. The ideal candidate will have extensive experience in solutions consulting and technical leadership, focusing on creating scalable infrastructure and engaging customer experiences.

Salary

Base: $193,400.00 - $340,000.00; Bonus/Equity: Eligible for commission or performance-based bonus; Benefits: Medical, Dental, Vision, Telehealth, 401(k) matching

Skills & Requirements

Must-have

  • 10+ years in Solutions Consulting or Technical Sales Engineering
  • 5+ years leading high-performing technical teams
  • Experience owning and scaling demo environments globally
  • Strong understanding of AI and CCaaS domains
  • Proven ability to architect cloud-native infrastructure

Nice-to-have

  • Experience with Salesforce and ServiceNow ecosystems
  • Strategic thinker with executive communication skills
  • Foster a culture of innovation and experimentation
  • Drive automation-first provisioning workflows
  • Align global stakeholders around future-state strategy

Key Requirements

  • Bachelor's degree in technical field; advanced degree preferred
  • Located in North America (U.S. or Canada)
  • 10+ years experience in Solutions Consulting or related roles
  • 5+ years leading technical or platform teams

Work Rights

Not specified

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