We are DR Power, a Generac Company, dedicated to the enduring quality and uncompromising performance of professional-grade outdoor power equipment
Job Summary
We are DR Power, a Generac Company, dedicated to the enduring quality and uncompromising performance of professional-grade outdoor power equipment.
The role involves answering incoming customer calls, troubleshooting small engines, supporting medium complexity machines, and providing quotes and warranty order support.
Employees must adhere to call quality objectives, attendance standards, and stay up to date on products and training opportunities.
Matching Summary
We are DR Power, a Generac Company, dedicated to the enduring quality and uncompromising performance of professional-grade outdoor power equipment.
Skills & Requirements
Must-have
Customer service experience
Small engine troubleshooting
Basic computer skills
Data entry skills
Sales and upselling skills
Time management skills
Adherence to call handling standards
Nice-to-have
Ability to learn mechanical aspects
Excellent verbal communication
Ability to safeguard confidential information
Proactive parts and sales suggestions
Ability to work under supervision
Key Requirements
At least 3 months customer service or mechanical experience