Inbound Customer Service Representative (onsite San Antonio Tx)

Swbc Foundation

Shavano Park, US
**
Handle inbound calls effectively
Update insurance data accurately
Meet quality expectations
** SWBC is seeking an Inbound Customer Service Representative in Shavano Park, Texas, to support customers regarding collateral protection insurance for loans. The role emphasizes customer satisfaction and effective communication while offering a structured work environment with opportunities for professional growth. **

Job Summary

  • Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans.
  • Responsible for meeting or exceeding quality expectations to ensure customer satisfaction and handling calls effectively and efficiently.
  • You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others.

Matching Summary

Match Score: 75

** SWBC is seeking an Inbound Customer Service Representative in Shavano Park, Texas, to support customers regarding collateral protection insurance for loans. The role emphasizes customer satisfaction and effective communication while offering a structured work environment with opportunities for professional growth. **

Skills & Requirements

Must-have

  • Handle inbound calls effectively
  • Update insurance data accurately
  • Meet quality expectations
  • Adhere to schedule
  • Professional and courteous interactions

Nice-to-have

  • Assist customers with needs
  • Make a positive impact
  • Learn a beneficial process

Key Requirements

  • Some college coursework or equivalent experience
  • 1-2 years call center experience preferred
  • Strong communication skills
  • Able to effectively multi-task
  • Type 40 WPM accurately
  • Operate a 10-key calculator by touch

Work Rights

Not specified

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