Salesforce Technical‑functional Analyst - Ams

Kyndryl

Mexico City, Mexico
On-site
Salesforce marketing cloud
Salesforce sales cloud
Salesforce service cloud
Kyndryl is seeking a Salesforce Technical-functional Analyst in Mexico City to manage functional and technical incidents within Salesforce Marketing Cloud, Sales Cloud, and Service Cloud. The ideal candidate will have a minimum of five years' experience, strong technical and analytical skills, and a collaborative mindset to support marketing, sales, and customer service teams

Job Summary

  • The position involves the analysis and follow-up of functional and technical incidents, review of end-to-end flows, validation of integrations, and evaluation of Salesforce configurations.
  • The Salesforce Specialist actively participates in documentation, functional testing execution, release support, change validation, and post-implementation stabilization.
  • This role requires strong technical-functional judgment, a comprehensive understanding of marketing, sales, and service processes, structured analytical skills, and clear communication.

Matching Summary

Match Score: 85

Kyndryl is seeking a Salesforce Technical-functional Analyst in Mexico City to manage functional and technical incidents within Salesforce Marketing Cloud, Sales Cloud, and Service Cloud. The ideal candidate will have a minimum of five years' experience, strong technical and analytical skills, and a collaborative mindset to support marketing, sales, and customer service teams.

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SQL queries
  • AMPscript scripts
  • Lead Management
  • Opportunity Management

Nice-to-have

  • Problem-solving and critical analysis
  • Customer- and business-oriented mindset
  • Continuous improvement initiatives
  • Production support environments

Key Requirements

  • Minimum 5 years of experience
  • Bachelor’s degree or Engineering degree
  • Spanish: Native / Fluent
  • English: Basic

Work Rights

Not specified

Tailored Resume

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