Senior Manager, Channel Engagement And Communication

AIA Group

Kuala Lumpur, Malaysia
Enhance healthcare product understanding
Improve claims steerage
Manage effective communication strategies
To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars

Job Summary

  • To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars.
  • Lead and manage the five core functions of Partnership Engagement & Strategy, aligning department objectives with overall business goals, particularly in claims cost containment, provider steerage, and corporate engagement.
  • Develop a structured content calendar for policy updates, claims guidelines, and market insights, optimizing communication channels to maximize agent engagement.

Matching Summary

To enhance healthcare product understanding and engagement among agents and corporate clients, improve claims steerage towards cost-effective solutions, and manage effective communication strategies through agent circulars.

Skills & Requirements

Must-have

  • Enhance healthcare product understanding
  • Improve claims steerage
  • Manage effective communication strategies
  • Guide agents towards preferred panels
  • Promote GP steerage
  • Train agents on claims journey

Nice-to-have

  • Empowering people to find their better
  • Live Healthier, Longer, Better Lives
  • Strategic cross-functional partnerships
  • Develop structured content calendar

Key Requirements

  • 5 core functions of Partnership Engagement & Strategy
  • Experience in claims cost containment
  • Experience in provider steerage
  • Experience in corporate engagement
  • Experience developing communication strategies

Work Rights

Not specified

Tailored Resume

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