Customer Success Product Specialist

325

Not specified
Airline/crew management background
Pl/sql oracle database knowledge
Unix shell script expertise
CAE is seeking a Customer Success Product Specialist to provide second-level support for their flight services software solutions. The ideal candidate will have a background in customer support, technical skills in various operating systems, and experience in the airline industry

Job Summary

  • The role acts as a Second Level support liaison for global customers in the Flight Service organizations, resolving complex technical issues across multiple layers.
  • Candidates must possess specific technical expertise in PL/SQL, Oracle databases, UNIX shell scripts, and Windows/Linux operating systems to maintain high availability environments.
  • This position requires an individual with a mandatory background in airline or crew management to serve as the primary point of contact for problem resolution.

Matching Summary

Match Score: 85

CAE is seeking a Customer Success Product Specialist to provide second-level support for their flight services software solutions. The ideal candidate will have a background in customer support, technical skills in various operating systems, and experience in the airline industry.

Skills & Requirements

Must-have

  • Airline/Crew Management background
  • PL/SQL Oracle database knowledge
  • UNIX shell script expertise
  • Windows Server operating system
  • LINUX Operation system familiarity

Nice-to-have

  • C++ and JAVA coding background
  • AWS environment familiarity
  • Solaris usage experience
  • Training new hires capability
  • Collaborative high-performance team

Key Requirements

  • Bachelor's degree or above
  • 3-5 years previous Customer Support experience
  • Mandatory Airline/Crew Management background

Work Rights

Not specified

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