Regional Director, Customer Support

Darktrace

Not specified; not specified; benefits: 100% medic...
Fully remote
10+ years customer support leadership experience
Scaling support operations across multiple regions
Managing remote and multilingual support teams
The role involves overseeing day-to-day operations of the regional support team while ensuring KPI delivery across a diverse product suite

Job Summary

  • The role involves overseeing day-to-day operations of the regional support team while ensuring KPI delivery across a diverse product suite.
  • Candidates must have proven success in scaling support operations and managing teams at scale, including remote and multilingual functions.
  • Benefits include 100% medical, dental, and vision insurance for employees and dependents, along with paid parental leave and pet insurance.

Matching Summary

The role involves overseeing day-to-day operations of the regional support team while ensuring KPI delivery across a diverse product suite.

Salary

Not specified; Not specified; Benefits: 100% medical, dental, vision, parental leave, pet insurance, 401(k)

Skills & Requirements

Must-have

  • 10+ years customer support leadership experience
  • Scaling support operations across multiple regions
  • Managing remote and multilingual support teams
  • Deep understanding of support metrics and KPIs
  • Experience with Salesforce and Gainsight tooling

Nice-to-have

  • Leadership in high-growth B2B SaaS environments
  • Familiarity with follow-the-sun support models
  • Experience with crisis management and service continuity
  • Knowledge of AI-driven support tools and automation
  • Ability to influence global product roadmaps

Key Requirements

  • 10+ years in customer support leadership roles
  • Proven success in scaling support operations
  • Experience managing remote and multilingual teams

Work Rights

Not specified

Tailored Resume

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