Provide end-user IT support for the Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement
Job Summary
Provide end-user IT support for the Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
Oversee IT operations continuity, including power outage coordination, asset and inventory management, BCP site support, and office facilities-related IT activities.
Matching Summary
Provide end-user IT support for the Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Skills & Requirements
Must-have
Trading platforms support
Windows and Mac OS troubleshooting
Network connectivity troubleshooting
Hardware troubleshooting and replacement
Dealing room technology support
IT operations continuity management
Nice-to-have
Agile IT infrastructure
Innovation in payments
Collaboration with traders and developers
BCP knowledge
Key Requirements
4+ years experience as Desktop Support Technician
Trading or financial services environment experience