Technical Support Dispatcher

Lavazza

West Chester, PA, US
On-site
Customer call/email management
Dispatching information to technicians
Troubleshooting equipment issues
Lavazza is seeking a Technical Support Dispatcher to manage customer calls and dispatch service providers, ensuring prompt resolution of coffee and espresso equipment issues. The role requires strong customer service skills, technical troubleshooting abilities, and familiarity with dispatching software. This position is based in West Chester, PA and offers a range of employee benefits

Job Summary

  • This role is responsible for managing and prioritizing customer calls/emails for dispatching information to both internal technicians and our service partners.
  • This role plays a pivotal role as a key liaison between our customer and in coordinating our field technicians to ensure that our customers’ needs are met promptly and efficiently.
  • Lavazza offers competitive Medical, Vision, Dental Benefits, a 401K Package, and Employee Assistance Program.

Matching Summary

Match Score: 85

Lavazza is seeking a Technical Support Dispatcher to manage customer calls and dispatch service providers, ensuring prompt resolution of coffee and espresso equipment issues. The role requires strong customer service skills, technical troubleshooting abilities, and familiarity with dispatching software. This position is based in West Chester, PA and offers a range of employee benefits.

Skills & Requirements

Must-have

  • Customer call/email management
  • Dispatching information to technicians
  • Troubleshooting equipment issues
  • Scheduling service calls
  • Using Lavazza Dispatching Software
  • Microsoft O365 experience

Nice-to-have

  • Genuine passion for customer experiences
  • High attention to detail
  • Sense of pride and ownership
  • Ability to remain composed
  • Making quick decisions

Key Requirements

  • 3+ years experience in Customer Service
  • 3+ years experience in Technical Troubleshooting
  • High school diploma or equivalent
  • Ability to occasionally lift and/or move up to 50 pounds
  • Ability to sit/stand for extended periods of time
  • Up to 10% travel required annually

Work Rights

Not specified

Tailored Resume

Cover Letter