Customer Retention Manager

CPI Security

Charlotte, United States
$90,000 to $120,000 annually py
On-site
Customer retention strategies
Attrition process management
Team leadership and coaching
Lead a team of CFL supervisors and representatives to manage the attrition process, oversee resigns and Rmoves, and respond to customer concerns

Job Summary

  • Lead a team of CFL supervisors and representatives to manage the attrition process, oversee resigns and Rmoves, and respond to customer concerns.
  • Monitor calls, provide coaching, and develop a high-performing team culture focused on achieving departmental success and retaining top talent.
  • Refine and implement metrics, KPIs, and best practices using ERP and CRM analytics to consistently measure and improve performance and meet revenue targets.

Matching Summary

Lead a team of CFL supervisors and representatives to manage the attrition process, oversee resigns and Rmoves, and respond to customer concerns.

Salary

$90,000 to $120,000 annually

Skills & Requirements

Must-have

  • Customer retention strategies
  • Attrition process management
  • Team leadership and coaching
  • KPI monitoring and improvement
  • CRM and ERP analytics

Nice-to-have

  • Transformative and high performing leader
  • Action-oriented, desire-to-win style
  • Engaging culture of excellence
  • Talent strategy development

Key Requirements

  • Leadership and management skills
  • Ability to learn and implement new policies
  • Strong communication and training skills
  • High level of product knowledge
  • Problem solving and decision making abilities

Work Rights

Not specified

Tailored Resume

Cover Letter