It Service Desk Intern

AlixPartners

New York, New York, United States
Base: $20ph - $25ph; bonus/equity: not specified; ...
On-site
Microsoft office 365 and teams experience
Windows 10/11 and mac os knowledge
Servicenow ticketing system usage
The role involves providing first-line phone, email, and in-person technical support to approximately 3,500 employees

Job Summary

  • The role involves providing first-line phone, email, and in-person technical support to approximately 3,500 employees.
  • Candidates will be responsible for documenting troubleshooting steps in ServiceNow and administering mobile technology tools like InTune and Jamf.
  • This is a paid, part-time internship offering flexibility to accommodate university coursework with an hourly rate between $20 and $25.

Matching Summary

The role involves providing first-line phone, email, and in-person technical support to approximately 3,500 employees.

Salary

Base: $20/hr - $25/hr; Bonus/Equity: Not specified; Benefits: Paid relocation not available

Skills & Requirements

Must-have

  • Microsoft Office 365 and Teams experience
  • Windows 10/11 and Mac OS knowledge
  • ServiceNow ticketing system usage
  • Mobile device administration tools
  • Physical lifting up to 50 pounds

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to work under pressure
  • Commitment to continuous improvement
  • Willingness to learn and take direction
  • Adaptability in fast-paced environments

Key Requirements

  • Currently enrolled or completed IT program within past 12 months
  • Must be authorized to work in the United States
  • No visa sponsorship available for this role

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter