It Service Center Analyst

ISS STOXX

Makati City, Philippines
Hybrid
Tier 1 global it support
Itsm tool usage
Microsoft o365 support
This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs

Job Summary

  • This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.
  • The ideal candidate is a people-oriented communicator and problem solver who can independently assess and resolve technical issues while delivering excellent customer service.
  • At ISS STOXX, our people are our driving force, committed to building a culture that values diverse skills, perspectives, and experiences.

Matching Summary

This role delivers high-quality services grounded in collaboration, best practices, efficiency, and responsiveness to business needs.

Skills & Requirements

Must-have

  • Tier 1 global IT support
  • ITSM tool usage
  • Microsoft O365 support
  • Active Directory user management
  • Desktop and mobile hardware support

Nice-to-have

  • People-oriented communicator
  • Independent problem solver
  • Collaborative team player
  • Proactive incident ownership

Key Requirements

  • Minimum 2 years of experience
  • Bachelor's degree or equivalent experience
  • ITIL-based service desk operations knowledge
  • Experience with IT ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter