Call Center Agent

Western World Insurance Company

Mexico City, Mexico
Not specified; not specified; comprehensive benefi...
In-office
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
Western World Insurance Company is seeking a Call Center Agent in Mexico City to assist customers with their insurance needs, including claims, policy inquiries, and payment processing. The position emphasizes a collaborative, in-office work culture, offering opportunities for professional growth and comprehensive benefits

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance and guiding customers through endorsement procedures, policy status, collections, renewals, and claims follow-up.
  • This position is part of the Mexico Contact Center team where agents assist customers before and after a claim occurs during standard business hours.
  • AIG values in-person collaboration as a vital part of its culture and offers a comprehensive Total Rewards Program focused on health, wellbeing, and professional development.

Matching Summary

Match Score: 85

Western World Insurance Company is seeking a Call Center Agent in Mexico City to assist customers with their insurance needs, including claims, policy inquiries, and payment processing. The position emphasizes a collaborative, in-office work culture, offering opportunities for professional growth and comprehensive benefits.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Assisting with claims procedures
  • Policy status verification inquiries
  • Processing online policy payments
  • Guiding customers through renewal processes
  • Providing product benefit explanations

Nice-to-have

  • In-person collaboration skills
  • Commitment to inclusion culture
  • Continuous learning mindset
  • Effective team communication
  • Customer-centric problem solving

Key Requirements

  • Must be available for Monday-Friday shifts
  • Ability to work primarily in-office
  • No specific degree or license mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter