Centene is seeking a Senior Workforce Scheduling Analyst to enhance its contact center operations through effective scheduling and resource management. The role involves analyzing workloads, mentoring team members, and collaborating with stakeholders to optimize staffing to meet business goals. Candidates should have a bachelor's degree and 4-6 years of relevant experience
Job Summary
The role involves analyzing contact center workload to build resourcing and optimize scheduling plans to meet business objectives.
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K, stock purchase plans, and tuition reimbursement.
Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Matching Summary
Match Score: 85
Centene is seeking a Senior Workforce Scheduling Analyst to enhance its contact center operations through effective scheduling and resource management. The role involves analyzing workloads, mentoring team members, and collaborating with stakeholders to optimize staffing to meet business goals. Candidates should have a bachelor's degree and 4-6 years of relevant experience.
Salary
Base: $63,600.00 - $114,600.00 per year; Bonus/Equity: Additional incentives may apply; Benefits: Health insurance, 401K, stock purchase plans, tuition reimbursement, paid time off
Skills & Requirements
Must-have
Contact center workload analysis
Staffing plan optimization
Scheduling methodology improvements
Stakeholder meeting leadership
Operational disruption identification
Nice-to-have
Mentoring workforce scheduling team
Balancing business needs with employee preferences
Centralized vs decentralized queue strategy advice
Key Requirements
Bachelor's degree required
4-6 years of related experience
Must be authorized to work in the U.S. without sponsorship