Service Advisor - Rutherford, Nj

Lucidmotors

Rutherford, NJ, United States
Base: $28 - $38 usd; bonus/equity: not specified; ...
On-site
Customer service excellence
Vehicle inspection and check-in
Service process management
You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process

Job Summary

  • You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process.
  • Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided.
  • Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step.

Matching Summary

You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process.

Salary

Base: $28 - $38 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability insurance, vacation, and 401k

Skills & Requirements

Must-have

  • Customer service excellence
  • Vehicle inspection and check-in
  • Service process management
  • Quality control for vehicle repairs

Nice-to-have

  • Compassionate and patient demeanor
  • Creative problem-solving skills
  • Adaptability to fast-paced environments

Key Requirements

  • 2-5 years automotive experience
  • Service Advisor or front-of-house customer facing role
  • Proficiency in computer applications
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter