Not specified (assumed hybrid based on typical guest service roles).
Strong customer service mindset
Ability to stay calm under pressure
Experience in concierge or sports environment
The Guest Services Executive position at TRIFECTA Surf Club in Singapore involves providing exceptional customer service to guests, ensuring a seamless and enjoyable surfing experience. The ideal candidate should possess strong communication skills, a background in hospitality, and a basic understanding of surfing
Job Summary
This role serves as the key touchpoint for guests, ensuring a seamless, safe, and energizing surf experience from arrival to departure.
The executive is responsible for assessing guest skill levels, guiding onboarding processes, and enforcing strict safety protocols in the wave area.
Candidates must embody the brand's lifestyle culture while managing check-in flows, equipment readiness, and handling guest feedback professionally.
Matching Summary
Match Score: 75
The Guest Services Executive position at TRIFECTA Surf Club in Singapore involves providing exceptional customer service to guests, ensuring a seamless and enjoyable surfing experience. The ideal candidate should possess strong communication skills, a background in hospitality, and a basic understanding of surfing.
Skills & Requirements
Must-have
Strong customer service mindset
Ability to stay calm under pressure
Experience in concierge or sports environment
Coordination of guest flow and safety
Knowledge of POS systems and bookings
Nice-to-have
Basic knowledge of surfing techniques
Familiarity with rental gear operations
Proactive team player attitude
Upselling memberships and retail products
Willingness to work weekends and holidays
Key Requirements
18 years old and above
Experience in concierge or sports/recreation preferred