(usa) Store Lead (non-complex) - Wm, Management

Walmart

CONYERS, GA, United States of America
Base: $80,000.00 - $100,000.00; bonus/equity: annu...
Customer service approaches and techniques
Financial performance of the facility
Community outreach programs
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelines and standards

Job Summary

  • Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelines and standards.
  • Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales.
  • Walmart offers competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet, including health, financial, and paid time off benefits.

Matching Summary

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelines and standards.

Salary

Base: $80,000.00 - $100,000.00; Bonus/Equity: annual or quarterly performance bonuses; Benefits: Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Skills & Requirements

Must-have

  • customer service approaches and techniques
  • financial performance of the facility
  • community outreach programs
  • facility operations
  • supervision and development opportunities
  • execution of multiple business plans

Nice-to-have

  • modeling excellent customer service
  • building relationships with associates
  • creating and implementing plans
  • establishing and maintaining relationships
  • teaching and developing effective merchandise
  • building a team-based work environment
  • promoting a belonging mindset

Key Requirements

  • 1 year general management experience
  • 2 years of college
  • 1 year retail experience and 1 year supervising 10 associates
  • 2 years general work experience and 1 year supervising 10 associates
  • Associates will be required to attend and successfully complete all job-required trainings

Work Rights

Not specified

Tailored Resume

Cover Letter